Legal

Refund & Cancellation Policy

Because every project is scoped and priced in advance, refunds follow how much of the agreed work has been done. This policy applies unless your written scope says otherwise.

1. Cancelling before work starts

If you cancel after paying the deposit but before we begin the agreed work, we refund the deposit in full, less any third-party costs already paid on your behalf (for example domains, licences or paid APIs) and money-transfer fees.

2. Cancelling during a project

If you cancel once work has started, you pay for the work completed up to the date of cancellation, measured against the milestones in your scope. If that amount is less than what you have paid, we refund the difference. If it is more, we invoice the balance.

Completed work is handed over once it is paid for, including source code and anything set up in your name.

3. If we can't deliver

If we cancel a project, or cannot deliver what the scope describes for reasons on our side, we refund every payment for work not delivered.

4. After delivery

Delivered and accepted work is not refundable. If something we delivered does not work as the scope describes, tell us and we will fix it at no cost, as set out in our Terms & Conditions.

Requests to change requirements after delivery are new work, not defects, and are quoted separately.

5. Third-party and recurring costs

Hosting, domains, software licences, API usage and other services bought from third parties for your project are governed by those providers' own refund terms. Ongoing maintenance arrangements can be cancelled with notice for any future period not yet worked.

6. How to request a refund

Email info@theresearchdesks.com or message us on WhatsApp with your project name. We confirm the amount in writing, and approved refunds are sent within 14 days using the method you paid with where possible.